Grant arrived at my house on time and with a call before he arrived to let me know. turned out i did not have a problem with a leaking toilet....but i did decide to install a new water heater. Grant gave me all my options as to cost and was extremely thorough in sharing information and choices. I would recommend this company based on my experience and look fwd. to an excellent install of my water heater. I do agree with other users that their fees are a little higher than average but I feel secure that they will stand behind any work they do.