Awful customer service. Went in with my brother and his sons looking for a pocket knife for my nephew who is in the boy scouts. When we entered some guy who looks like he's been on meth for the last ten years asked us what we were looking for. When we told him we were looking to buy my nephew his first knife for scouts, he proceeded to bad mouth the scouts in front of my nephew, calling them "pussies." ...classy... When i asked to look at some drop point knives, my brother (who isn't all that knife savvy) asked the guy what that meant. He then told my brother that it meant the blade was shaped like a spear. ... The guy works in a knife shop and doesn't know the difference between a drop point and a spear point??? The whole experience was pretty much like that. We'd ask a question and Mr. Crackhead counter boy would give us an incorrect answer as rudely as he possibly could.
I will concede that they do have a decent selection of knives, including benchmade, al mar and spyderco. But their prices are way high. You could probably save 25-50% buying online and have the added benefit of not having to go through the whole ghetto experience.
So, unless you're willing to pay exorbitant prices because you can't wait and you like dealing with someone who has no idea of what he's talking about, stay away.