This is where I encountered the rudest woman I have ever experienced - I think she must be the owner because if she had a boss, she would have been fired a long time ago. She is never in a good mood, never friendly and if there was a gym closer, we'd go. I'll be glad when the kids don't want to do gym any more - this place is the worst. Fortunately, and I don't know how, she has great instructors. Just a miserable experience whenever she is there.