We paid extra to buy the "VIP" tickets for the Popovich Comedy Pet Theater for our son's 3rd birthday. The gentleman from the box office who placed our ticket order assured us that we only needed to arrive 15 minutes early since they had a special line for VIP ticket holders. We thought that it was worth the extra cost since we were taking our two small children to the show. When we arrived, we ended up having to wait in the will call line for over 30 minutes just to pick up tickets even though we had paid for them in advance and had the email receipt with confirmation code. The employees working in the line and at the box office were extremely rude to us when I asked if there was a separate VIP line as promised or if they could accept the electronic tickets (as many theaters do.) I then called the box office to see if we could get a refund or exchange our tickets for another date, but they refused. The gentleman from the box office promised me that they would start pulling people out of the line soon who were there to pick up tickets for the current show so that no one would miss the performance. It never happened.
Luckily, we arrived early enough that we were able to make it to our seats about 30 seconds before the show started. My kids enjoyed the Popovich Comedy Pet Theater, although the show ran about 20 minutes too long for most of the little ones in the audience. The theater also has a bad smell to it for some reason, perhaps because the stage appears to be old and poorly maintained.
Although I am glad that my kids enjoyed the show, we will never see another show at the V Theater again. Great customer service is the rule in Vegas, but this theater provides the exception. No one should have to deal with rude, dishonest employees at a Las Vegas theater.