The work done looks fine. but it wasn't done to the verbal agreement. the written contract was a bit vague (in hindsight) so that part is my fault. overall very weak company.
I asked for pavers to be placed over my concrete patio, connected to a walkway extending along the back of the house and then along the side of the house. a synthetic grass area was along 'mapped out' for future installation. but for right now I needed the pavers only installed. During the construction I received calls that they needed to order more pavers at my extra expense - I said no way, you measured, you ordered, your fault. they tried negotiating, i stood firm and they agreed to do the paver job to the contract specs. when I got home I see the patio covered and extended, but no walkway along the back of the house. it was only on the side of the house and along about 4 feet of the back of the house, interrupted by the future fake grass area. that was the vague point in the written contract, his 3.5 feet meant the length from the side walkway, not the width of the entire back-of-house walkway. once I get the fake grass installed it will be ok, but certainly not what I asked for and verbally agreed.
1) my real issue here is that they didn't order enough material and tried to bilk me out of more money-not only was that just plain wrong but the big picture they missed is that another $4000 was waiting for them on the fake grass project. Unprofessional and ignored the "customer is always right"- which really means this customer isn't paying for your mistake.
2)I didn't like the fact that the sales guy showed up with no fake grass samples.
3) his verbal repeat and his written scope of work didn't match.
4) they had to be ordered to repair damages made to existing building materials, rather than fix their damages during the contracted work; along with two other massively glaring 'oversights'.