My fiance proposed with an engagement ring purchased from Shane Co. It is gorgeous, and I am SO happy with the quality of the diamond! It was a little loose but they sized it free of charge. We went back to look at wedding bands for both him and I, and we were offered a great, risk free lay-a-way program. From day one, customer service was EXCELLENT. We worked primarily with Sarah H., but all of the associates we met were so warm, welcoming, and patient as we tried on ring after ring to find the perfect ones. We now go back every 6 months for a free inspection and cleaning, and it's a quick, easy, painless process. I love this store, and the fact that they only make so many of each ring makes ours feel a little more unique.