Had the worst customer service experience ever at Polished. Polished sent out a groupon type coupon (spend $X, get $X worth of service), I called and made an appointment. When I arrived for my appointment, the tech I requested was running behind. Instead of going to a different tech, I rescheduled, since I had already waited 20 minutes and was on a tight schedule myself. When I came on that day Wes, the owner, would not honor my coupon! I was very upset as this was their mistake! When I told Wes I was going to leave a Yelp review, he said "Go ahead! Obliviously our business isn't hurting!"
Well, Wes, judging by the constant coupons you are now sending out - your business is hurting. Maybe the way you treat your customers, and the way you mistreat and yell at nail techs in front of customers, is coming back to haunt you.
I HIGHLY suggest Diamond Nails just a block down on Rainbow. Same side of the street. AMAZING services all around.