First visit was great. Confirmed the situation that we'd had another company say was the problem. 2nd visit they fixed the problem. All went well. 3rd time out, I felt scammed. He made it sound like a wiring problem in our thermostat. He said he'd fix it. He replaced the thermostat we had (Wi-Fi enabled, less than a year old) & put in this ugly thing without Wi-Fi abilities. I feel ripped off! I would've just bought one and had my hubby put one in again 5 times for how much he charged too do this. Then we, mistakenly, bought their service plan. Free yearly checks plus discount on any services done. They scheduled the free check up with me. My mother-in-law was going to be home with my baby so I confirmed they were only checking the outside a/c units. They agreed. Well, he comes out & wants to go upstairs. My mother-in-law says no because I advised her they'd just check out outside units. He leaves and doesn't even check the units outside. Then they call to say we refused them at the door. I called to reschedule & they were a no-call, no show! Called them back and left a message with a lady at the office. Nobody returned my call. This was at least 6 weeks ago. Probably closer to 8 weeks. What a waste of time & money! Not cool