The owner of this company, Shawn Reece, is a very professional and polite man who performs quality work. The installation process in the wall is cut into whole pieces, allowing for the wall to be replaced if the pet door is ever removed. Shawn is also a preferred vendor of Hale Pet Doors, which is a USA made company manufactured in Phoenix, AZ. Going with this company not only exceeded my expectations, but it allowed me to support the local community in Phoenix.