We bought a leather couch from La Z Boy. It had obvious defects. La Z Boy sent out a Young Man who said he was their Quality Control Person. This Young Man said the defects were within Lazy Boy's Standards; in other words, there wasn't anything wrong with the couch. Then eventually La Z Boy found us another Couch so we went to the Warehouse to see it. The Couch was good, but there was the supposed Quality Control Person working in the warehouse moving furniture, etc. So La Z Boy sent out someone and said it was a Quality Control Person while all the while they were just a warehouse worker. If we hadn't lost a month or more in this whole process, I would be laughing out loud right now!!