We have been taking Lucy, our one-eyed long-haired chihuahua, here for several years. One word....CONSISTENT. And they are consistently GREAT! During the summer, they do a fantastic job of shaving her down so she can be nice and cool. During the winter, we let her hair grow out and Starmutts makes her look nice and pretty every time. Always friendly staff who welcomes my yippy little Lucy with a smile.