The samosas from Magic Oven are the best I've tasted in the city. Usually, that's all I order (literally a bunch of samosas to just freeze or whatevs to save for later), but this time I decided to be adventurous and try a pizza.
Overall I'd rate the food (and I've tried a lot of different things here) a 3.5 to 4 on a good day. Is it overpriced as fuck? Yes it is.
But my experience tonight has led me to give Magic Oven 1 star - and let me tell you why. You should read this, because it's why I'm not going to be a Magic Oven customer again, despite the amazing samosas and how yummy their grilled eggplant is.
I ordered some pizza - it took 45 minutes to arrive, and the order was wrong. I had asked for vegan cheese, but was given regular goat's cheese, after making expressly clear on the phone that I wanted a substitution (I'm *VERY* allergic). I called back and was given some attitude. I asked for something for my trouble, and the person on the phone sassily asked me "like what?" I ended up receiving a slice of vegan cake, for which I am super thankful, but I honestly don't appreciate the sass. Look - YOU fucked up. I did not fuck up, I am a paying customer. Do not give me your attitude. You should offer *me* (especially as a repeat customer - though I never order pizza) something to make up for your mistake - at the very least, an apology, because I don't believe I even got one of those.
I also would have appreciated being told at the time of ordering that choosing a particular type of crust would set me back an extra $3? The person I initially spoke with on the phone gave me the impression that everything was equal in terms of cost.
ANYWAY. 40 minutes after calling them to tell them they'd messed up, I receive a call from the pizza delivery guy telling me he'd be at my house in ten minutes, and that I SHOULD WAIT OUTSIDE FOR HIM IN TEN MINUTES. Are you fucking KIDDING me? At this point when I get my food it will have been nearly 2 hours since I placed my order.
Anyway, so I just got my pizza. The delivery guy calls me 10 minutes after he said he'd be outside, and hangs up immediately. I just assume it's him and head downstairs. When I open the door, he is in his car still, and only when he sees me come outside does he get out of his car. When he walks up to my door, he begins to ream me out - literally, he's YELLING at me. He asks me if it was me he spoke with on the phone, and I say yes. He asks me why I wasn't waiting outside. I say that I don't think that that is an appropriate thing to ask a customer to do, and that he was supposed to call me when he arrived. He complains at me - again, literally still raising his voice in an incredibly agitated manner - and starts again reaming me out for wasting his time and all this bullshit. Eventually I just say, "Look, if I could just get my food, that would be great." I take my food. He continues to yell at me. I say, "Look, I don't have time for this. Have a great night." He then yells, "NO, I WON'T HAVE A GREAT NIGHT!" and continues yelling profanities to himself as he walks back to his car.
ARE YOU FUCKING KIDDING ME?! I literally can't believe that this just happened. At this point I don't even *care* how good the pizza is (just had a bite, it's yummy - not worth $30 but yummy). I don't even care how good the samosas are. I don't give a shit. Because this should NEVER have happened. I can't believe I tipped this fucking guy the first time he dropped off my food. No rational adult should act like this (and this gentleman wasn't a teenager, he was older, probably in his 50s), especially when you are representing a business to a paying customer. It ain't my fault your chefs fucked up my order dude, and I don't like it any more than you do. Don't take it out on me. SERIOUSLY.
I've had pleasant dine-in experiences at other locations, but this experience was just fucking ridiculous. I LOVE their samosas but the unpleasantness of the customer service in this particular instance was just appalling. I'm going to have to find another pizza place to order from. I do know some other pizza spots have started to make pizzas with Daiya - watch the fuck out, Magic Oven! You ain't the only vegan-friendly pizza place in town anymore. Step up your shit or you'll lose a lot of customers who really love your concept but aren't impressed with the experience of being a customer.
EDIT: I just looked up the slice of cake they sent me on their menu - according to the menu, it ain't vegan. What the fucking fuck? A consolation prize I can't even eat without being sent to the hospital. Thanks guys!