I've been using them for a few years now. They are always very busy and I've seen the worst of the Worst of rude and ghetto ignorant customers from all walks of life. But not once have any one of the staff returned evil for evil. Somehow they always keep their composure and try to satisfy their customer. I would've been fired within a blink of an eye if someone spoke to me with such Madness! They always go above and beyond to satisfy customer's needs if extra attention is requested. The few people I did noticed not satisfied, left without forcing everyone in the Universe to hear their nonsensical rants! Being dissatisfied with oneself because you have no License, deposit or other than an IOU aka "can I pay when I bring the car back?" is not Enterprise's fault! Trust me, as much as I'm here, I should also rent a corner spot for a cot! I've seen & heard a lot! Bottom line,...They don't give Customer Service here,...they all give Customer Care! This is something far and few now days. They're honest, helpful and compassionate. They will treat you more like family than a mere customer, while ALWAYS smiling! Try it! Yell! You'll still get a smile! They are Professionals! They are not Representives to me, they are Family. If a car doesn't suit you, no need to get your panties in a bunch, let them know right away and they will do their best to suit your needs. That simple!