When you almost always order the same thing for take-out, it's easy to monitor the quality and consistency of a restaurant. And because the stuff my husband will deign to eat is limited to chicken, chicken, or chicken, I'm limited, too.
He went to the restaurant to order, rather than call it in, to be sure that the instructions were understood: ginger chicken with broccoli plus extra ginger, and no extra salt, and a large hot and sour soup.
He noticed that there was a chef he'd never seen before. Even though we weren't too thrilled with the food the last couple of times we ordered from there, there was no comparison with this disaster.
The soup was complete glop, like eating fresh mucus. It was spicy enough, but beyond that had absolutely no flavor. So disgusting that even the four shrimp and imitation crabmeat couldn't make up for it. It used to be very good.
The chicken dish had two infinitesimal pieces of broccoli, and no extra ginger. The only flavor was SALT, lots and lots and lots of salt, so much that I couldn't bear to eat it.
The only reason for two stars instead of one is that the woman who took the order gave us the two egg rolls that we usually get with their coupon, which we didn't have. They're no great shakes, either, but it was a nice gesture.