Worst experience ever!! No kidding, this is a real dump. I couldn't wait to get out of there.
I was visiting Phoenix for the weekend. My flight was arriving close to midnight. That's why I looked for hotels near the airport and thought this was a food choice. I was SO wrong!
1. They claim to collect security deposit when you check in. This is not new as most hotels "hold" an amount for incidentals, if any. This place does not do that. They charge your card as a regular charge and NOT a hold. In the fine print, it is written that the security deposit is refundable IF you leave the room in the same condition as when you checked in. What do they think I'm going to do to the room? Also, when they "refund" your security deposit the next morning, it will take 2 or 3 days to get the money back on the card as it was a charge and NOT a hold.
2. My room did not lock from inside. When I called the front desk receptionist (Crystal), she asked what's the big deal. No one can enter the room without the key and only she has the key. Was that supposed to make me feel better that my door does not lock? I asked her to call maintenance and she said that this is not her problem.
3. TV did not have a remote.
4. No microwave, fridge, coffee machine, phone in the room
5. My bed cover had cigarette burn marks all over it.
6. My room was stinking of smoke smell although it was a non smoking room.
7. The towels were dirty. Looked like blood on one of them.
8. They do not even have a business card. How is this even a legitimate establishment?
I was so scared that the beds had bugs or worms are going to crawl out of the shower. It was such a shithole.