These guys have stellar customer service! I called late in the day and got Rob on the phone. After thoroughly discussing my issue he said he would get in touch with a tech and back to me with a service time within 5mins. He didn't lie! He had a tech out to my house within 30-45mins! Once he arrived he went right to work. We have a crazy plumbing situation (nothing is code or correct) but he managed to clear our backup and offer some advice as to our next steps. I really appreciated the thoroughness. Would definitely call these guys back in the future!