I'm glad to see that Jerry responded to my review. Therefore, I have added a star because the owner cares enough to read reviews. You will see that I was truthful in my review. I didn't say they hadn't come out, just that we didn't know that they had because they never called. We thought they had no showed because my husband didn't receive the requested call during the stated appointment time on Wed the 19th. Even after numerous requests to be called we never heard from them. Please note: the invoice said there was no problem with the stove. However, my husband could see there was a problem and the other appliance repair company saw it and fixed it. I'll take Jerry's word that they won't turn us over to collections even though that is what Mandy told my husband over the phone. I was listening and heard her say it. She was the rudest service person we have ever experienced.