We love Red Robin, particularly at this location since it opened. Now, not so much. The food has always been great, no complaints there. Service, though, is definitely on the downside. While waiting for my hubby to join me, I ordered a drink that was immediately brought to me. So far, so good. When he didn't arrive momentarily, I decided to order an appetizer via the new tabletop monitor. Our waitress passed by me (and the blinking monitor) more than once. Never did get a chance to order one. When I saw my husband entering the restaurant, I ordered a drink for him. We then waited 20 minutes for our waitress to finally take our order. Then we waited, and waited, and waited for our food. Finally it arrived. We were never asked if we needed anything or if we wanted more food. I asked for a glass of water. Twice. Never got it. After being there for 1-1/2 hours, we asked for the check. I left my comments on the monitor when I paid the bill but never heard back from Red Robin, so I decided to leave my comments on Yelp. Hopefully things improve. If not, then we're back to eating at the Mills.