This is probably the worst IHOP I have ever been to in my life. The dining area is small so it isn't like they have a 100s of diners at a time, but they always have 20 or so workers working and their service is still terrible and unorganized. I went there a couple of weeks ago and when we walked in not one person said hi to us, and the lady behind the counter was on the store phone (understandable) but after she got off the phone she just walked away...another worker came up near the Counter to ring someone out & still said nothing to us. By the time the first worker had came back, 2 other families had came in after us and then started to seat them first, telling us we had a wait time of 10 minutes! I had to raise my voice to let her know we had been there first and had been waiting several minutes. I went there again 2 days ago. My friend got her food about 10 minutes before I got mine & the waiter had just walked past setting the food on the table without even asking if she needed anything else right away. She had no silverware and our waiter then disappeared for 10 minutes until he brought my food, at which point her food had gotten cold. She was able to tell him we needed silverware when he dropped off my food, but took several minutes to bring it back to the table and then did the same thing he did before-set it on the table and walked away. All my food was cold besides my eggs, and my toast was cold, hard, and only one piece had been buttered. When we told one of the waitresses we wanted to talk to a manager (because our waiter was MIA once again) the manager came over and listened to our complaints and then said "Oh well someone ordered toast with no butter so yours had to be remade" and then walked away. No apology, just an excuse for piss-poor service! She did end up giving us 15% off our meal but acted like they hadn't done anything wrong. I'd rather cook my own breakfast than eat here.