The food is ok. The delivery times are good. The drivers are friendly. The management, specifically a girl whose name starts with "T", is an embarrassment to Marco's. After the driver showed up with my bill and I noticed my on-line coupon wasn't applied, he said to call the store and they would take care of it. "T" said that "you should of noticed the coupon didn't apply when you checked out". I said "I thought it would apply at the store and didn't notice until the driver arrived and he said to call so, I'm calling". She said "well there's nothing I can do about it now" and I said "really? That's it"? She replied "yep. Have a good night" and HUNG UP ON ME. I called back abut 10 minutes later to get her name so I could fill out the "tell us about your experience" on-line survey and her natural, horrible, customer service skills came pouring out when I asked for her name. She began yelling at me that she wasn't rude to me the previous time and that she didn't hang up on me. Again, while she was yelling at me. Then she proceeded to say "see if you ever get anything out of this store again". Exactly. See if I do.
This happened 5-24-15 and I told Marco's I wanted to be contacted by a customer service rep. As of 6-8-15 I haven't been. All because she wouldn't void a sale and ring it back up for a few bucks less and was downright rude and nasty about it. Like most customer service complaints, it isn't necessarily about the money. It's about how poorly it was handled.