The front desk staff is always friendly and professional. Ive tried 3 different massage therapists and Raul is my favorite. He applies firm pressure but doesn't hurt. Very polite and checks in to make sure you have a great massage. The only reason I didn't give 5 stars is because I think the rooms are always too cold. They have heated massage beds but when your back is exposed to blowing AC it's not warm enough (for me). Overall, recommend this location. Ask for Raul!