I went in there, as a first time customer. Decent gel manicure.
When I went to pay, she claimed that she was having trouble with the machine, brought me out a garbled-looking receipt, where I couldn't make out any numbers, yet the line to sign was clear, and that she needed to re-do my charge card. I was having the feeling that I was going to be double-billed, and said to her, I better not be double-charged, which is exactly what happened. I went in there with both of my receipts (the garbled one, and the 'clear' one), and told them that it had shown up on my credit card statement as a 'double billing', exactly how I thought it would be. They asked me to provide them with a bank statement - which I did, with all the personal information blacked out. What a pain in the butt to get a refund!! When I presented all of that, I was told the manager wasn't in, and she was the only one that could issue me a refund. And to come back (like I've got all the time in the world, to do that!).
Forget that - I called my credit card company, and they took off one of the charges!!
I WILL NEVER go back there again, for the poor way that I was treated, when it was their mistake.
I don't care about their spa pedicure prices or anything else. You only have one chance to make a good 'first' impression -- major FAIL!!