Does good designing, but her customer service needs work. First I am the mother of the groom and when I went in to place my order, I had told her that I was arranging the entire wedding, I was placing the order and I was paying for the order. So I was surprised when she called my phone, she asked for my daughter in law. No biggie, I sent in a $200 deposit and all was great. Until my daughter in law was diagnosed with cancer and sent all the plans up in smoke.
I contacted them to see if I could change the order to just the bouquet and boutonniere. I had a not so sympathetic girl tell me to have the bride call them closer to the wedding date. I was floored. A) I just told you she had cancer B) I placed the order and am paying the bill. My DIL didn't even know what I ordered, it was a surprise.
I got a call yesterday by a sugary sweet woman asking if we still needed the order. I told her that my kids got married by the justice of the peace a month ago, because she was sick with cancer and they wanted to be married in case she didn't make it. The response was "I'm so sorry, she'll be in my prayers"