I work downtown, and finding a place that is good is difficult down here. With that said, I was super excited about a sushi place close to work!
And then I went.
The place is clean, and the staff are friendly for the most part. It is small, so it fills up quickly! The menu items are ok, but some things on the menu are seriously overpriced for the portions and quality (unless you get a bento box - those are a good price and you get a good amount of food). The shrimp tempura roll, Crunch Dragon, and the Rock & Roll are all good. That isn't my issue.
The issue is that when they ask "miso soup or salad," and you order miso soup instead of salad, you are charged extra. Several in our party had the same issue, and attempted to rectify the issue prior to paying. So the waitress left with our checks to correct them - and never came back! And when I mean never, I mean close to 45 minutes! Being on lunch from work this a) made us all late getting back to the office, b) ensured that we will not be going to Bocho again, and c) did not bode well in the customer service department. I believe that everyone has bad days, but when you leave to correct an issue and it takes nearly an hour for you to come back so that we can pay, there might be a problem. A big one.