Summary: Always nice. Always fast. Always good. They stay open until 10 now.
Important for me: They have brown rice and don't charge extra for it.
I'm impressed by how fast this place can be. I walked in on a weekend night and the place was packed. People were waiting for tables to empty. I just wanted some takeout. I was expecting a longer than normal wait. But no. Five minutes or so after walking in, I had a bag in my hand full of piping hot food and was walking back to the office.
I have limited options - for health reasons - on what I can order, so I should not be the last word on the menu in any place. So I have mainly stuck to some of the healthier items like Sa Cha chicken or the steamer plates. Even though it's fast, it's always good. (Side note: That level of consistency beats the hell out of just about any "fast-food" restaurant I have ever been in.)