It's been over 1 year since I visited this location of El Pollo Loco and I was hoping that it had improved after my last visit. It has not. Still the same shitty service, in particular from their manager, Cora. I ordered a family meal with breast and thighs only which the cashier Jessica assured me was possible. When my order was ready, it did not contain only the breast and thighs. I reminded them of my order and Cora informed me that she had refused to fill my order. I reminded her that I paid extra for this order but continued to refuse to fill it. I refused to accept her refusal and she finally relented and charged me even more. Cora was rude and nasty. Jessica also became rude and nasty. I reported both of them to their corporate office. This El Pollo Loco is a joke.