We went to their new location this morning (they have moved to the SE corner of Higley & Brown, behind Applebee's). We went right at primetime on Sunday morning, so it was busy/crowded. We were so put off by the behavior of the hostess/owner, that we just left:
1) When we first arrived, we entered through the first set of doors, which leads into a very, very small waiting area that has a second set of doors into the dining area. People were crammed everywhere into this little waiting area. The hostess (which I believe was also an owner) was windexing the little windows on the 2nd set of doors, which prevented us from entering the restaurant! At 9am on a busy Sunday morning, in March in Arizona (it doesn't get any more prime time than that!). Apparently this task cannot be done at a slower time when people will not be inconvenienced. So there we are, trapped in this tiny little waiting area, in everyone's way, and we can't move - she is not stopping her cleaning to let us in. When my wife goes to open the door, the hostess gives her a look like "wait till I'm done!". Finally the hostess/owner finishes her little windexing chore and we enter the restaurant to put our names in.
2) Before putting our names on the list, I ask this same snotty hostess/owner "how long is the wait?" and she replies, "don't worry, the tables turn fast, it won't be long". I ask a second time, she says again, "not long". She won't tell me how long! So I respond, "more or less than 20 minutes?" and she says "about that" in a very unconvincing way.
So at that point, we were out of there, totally put-off and annoyed. I have always heard the food was very average, but we were in the area and thought we'd try it out. This behavior however, was unbelievable. If they are making so much money that they do not have to treat customers properly, then good for them. They need me more than I need them, and I will not give my hard-earned money to a business that acts as if I'm doing them a favor by showing up.
I will never set foot in this place again, and I will tell as many people as I can about my experience.