We come here at least once a month as we travel through Pittsburgh and although we really can't comment on the service because we always get take-out, I feel that it's probably fairly consistent. I know the food certainly is! No matter what we get, we seem to be very pleased. It also helps that we use their meal card and after a certain number of initials on the card the meal is on them. So it's very worth the trip there. (Just remember to bring the card with you-I always forget) There aren't many good Italian places outside of downtown, (and after experiencing NY's Little Italy even less) but this one comes pretty close! If you live in town don't waste your time and money with the other places and if you're coming from out of town, go right there you'll save yourself a big hassle looking for a quality place.