Took my Movado dress watch into Jay Goldman Jewelers on a Friday, to replace a dead battery. I brought their coupon for a Free replacement battery, from a local coupon ad packet. Trudy greeted me warmly, wrote up my repair invoice, and gave me a copy. Gave me tips on how to extend the battery life, and said the watch would be ready Monday. Sure enough, I walked in Monday afternoon, and Jay greeted me at the counter, meeting for the first time. My watch was ready, he wrapped it for me to carry. We chatted about my being new to the neighborhood, and he invited me back anytime I need anything in jewelry, or to market something on eBay, through their authorized online store. In all, they were very friendly, professional and accomodating.
Just what you want for having a relationship with a trusted local jeweler. I'll be back!