Dr Bracken is by far the most hard working, compassionate and understanding veterinarian out there. I was recommended to him by not 1 but THREE separate friends after my dog was hit by a car. My dog, Maeby, is a rescue dog and the light of my life. Seeing her get hit by a car was one of the most traumatic experiences of my life followed by a very stressful few months. I initially rushed her to an Emergency Clinic in Glendale who was available at night. I was terrified by their service. $400 dollars later I took her home with pain medication, some antibiotics and a 3 day internal bleeding watch. The next day I woke up to pooling blood coming from her undercarriage and once she finally let's me take a look I notice a HUGE gash that had completely been overlooked at least 4-5 inches on the underside of her tail. I took her back to find out her tail was broken and needed to be amputated. So now I'm on my second visit and the vet that comes out says that "these things happen" and "can easily be overlooked" Excuse me? She's a 13 pound dog. For that price and for being hit by a car I don't think I'm out of left field in expecting you look at the entire dog.
Ultimately he tells me her tail needs to be amputated and it would cost $1400 but did not want to "steal my thunder"..this was a problem as I didn't have that kind of money up front and had already spent a few hundred. I pay for the x rays of the tail they overlooked, the sutures and for additional pain medication-- about another 300 dollars.
I was hysterical. My friends recommended getting a second opinion and this is when my god send, Dr Bracken came into play. He agreed to see Maeby the next morning- somehow he was able to make out what I was saying through my high intensity gurgle cries. She stayed intermittently with Dr Bracken and staff for a month getting her tail sutures checked and rebandaged; checking her hemmoraging and cuts and bumps. We were going twice a week which was extremely overwhelming in it's own. Some days I just had to get to work and they would watch her the whole day for me. Dr Bracken understood my financial concern and the love (understatement) I have for my dog. They worked with me and never made me feel anything less than welcome and at home regardless of my hysterics every single visit.
The whole staff has a deep love for animals and understands how much yours means to you. They will give you nothing but straight answers, 100% of their attention and fantastic service. I think half of them are also human psychologists.
Maeby ended up losing most of her tail through the process but Dr Bracken never lost sight of my concerns for her and would call me personally with check ups. She is now back to her normal puppy antics and happy as ever wagging her little nub every minute of the day.
We will come here for life and I constantly rave about this place. You won't find a better vet anywhere in Phoenix.