Weeks ago my partner went and got a cut from a guy that scraped up his neck very badly because he was distracted talking. But, since there aren't a ton of options in TO, he went back today hoping to get cleaned up again by someone else. He waited nearly 2 hours and got then got bumped when the dudes' buddies walked in. When he approached the staff about this he was told "maybe you're not our type of customer". Got that right!