My hair was about 30 inches long, was giving me headaches from the weight, I have super thick hair.. We cut off 11+ inches. (my head feels nakedly awesome now!)
I'm not much of a talker either, the stylist I had caught on to that ~sweet~
Best tips I can give is to go in knowing /exactly/ what you want.
Have pictures: on your phone, magazine... google search hair cutting terminology if you have no idea how to explain what you want. (Also helps to have a hair stylist friend...shame she lives in another state)
If you have thick hair and know it will shrink 2 inches when it dries, tell them!!
Be specific, picky and communicate. The stylist said, "You know your hair best."
They aren't mind readers, just super awesome listeners!
Also, if you don't want a shampoo, wash your hair beforehand, comb it out and put those locks in a bun to keep it wet.
They absolutely loved the fact I came in with pre-wet hair because it made it easier for the stylist to do her thing. I did it mainly because it would take 2 water filled spray bottles to wet my hair... So I took that into consideration. But the stylists were raving about it lol :)
Also, the wait time. I waited for about 15 minutes. No biggie for me, i'm a stay at homer with no kids. If you're in a rush, i'd suggest before or after lunch hours (11a-1p) on weekdays and do their online check-in.
A few parents brought their kiddos in while I was there. Those kids knew /exactly/ where the lollipops were! haha! They were very great with kids. I guess some kids are afraid? The stylists talk them through it, no tears :)
13$ long bob plus tips to style and manage ... I'll definitely be back! Cheaper than going to a department store salon and you get the same results for less!
*** I'm old fashioned (from Texas originally). I sneaky-tip with cash leaving it on the stylists work area when she went to check me out. When I didn't put a tip on the receipt she looked bummed, hopefully she perked up when she saw my cash tip. Next time i'll remember to hand her the tip personally. :)