I want start off by saying, I think the lack of bad reviews of this location seems a bit odd... Or, I can imagine why the experience was an isolated event.
First, the woman in the children's toy section near the entrance was wonderful... The ladies in makeup area seemed polite as we crossed through that section but we were headed to shoes. 4 people were in this section, 3 at one time... no one spoke. One lady even came from the far end of the section directly to the table I was standing at to familiarize herself with the bottom of a shoe... Never made eye contact or spoke. They had the shoe color and style in question but did not seem interested in taking my money, I find that fascinating.