Jen is the BEST. West Elm offers complimentary in-home consults and I hit the jackpot with Jen... She came prepared with fabrics that matched my style via questions she asked me over the phone and a measuring tape and got down to business (literally down on the floor measuring every nook and cranny). My new and awkwardly shaped living room proved no feat for Jen... Two couches, a coffee table and one sophisticated-funky fresh area rug later, I'm still going back to Jen to get her opinion on non-West Elm pieces (she plays well with others) and end up buying more because she still remembers my space and each piece I bought for the living room. Her recommendations continue to be spot on. I definitely keep coming back to this location because of the amazing modern pieces and people like Jen!