Set up an appointment with Bizmi to lighten up my hair and after spending about 4 and a half hours at the salon, I don't think she could have done a better job. I've gotten a balayage ombre before and it was not as lovely as the way Bizmi did it. On top of toning it she even did an awesome hair mask and some leave-in conditioner too. The color didn't come out orange or brassy but a much softer ashy blonde. To top it off once more, she was a total sweetheart through and through! She is definitely the one I will continue to let take care of my hair.