In Oct 2014 we shipped a package double boxed and packed with air pillows from The UPS Store 3590 on Val Vista in Gilbert, AZ. We even have pictures from the company we shipped the headlights to that prove our packaging. The box was damaged when it arrived at its destination. We bought and paid for insurance. One headlight was broke during shipping and UPS is refusing to pay for the product saying that they didn't break it during shipping. We have tried repeatedly to speak with the manager of The UPS Store 3590 but he is never there. He never returns our calls even though we have left the number numerous times. We have also emailed the store and UPS claims department with no success. The claims department says that we have to reopen the claim with the store that we shipped from. We have physically stopped at The UPS Store 3590 on different days and times and are told the manager isn't there but try this day/time. Again when we arrive he isn't there. We insured the package for $800 and only asked for $450 to cover one headlight and shipping. We are so upset that the manager won't help us or return calls. If you use this store to ship be aware that they do not stand behind their insurance policy so it is a total waste of your money. We will not use this UPS store again or recommend them to anyone needing to ship items.