Well, after 2 years of loyal patronage, I have to rewrite my review on JLH. Originally my initial review stays the same. I do very much believe the owners of JLH very much care for your dog's and they are AVID dog lovers. So if you do take your dog there it will be in good hands.
But now for the bad part, IMO.
The original owner, Pam is soon to retire. Good for her and her husband. You both should be proud of what you built and accomplished with JLH.
Unfortunately, the new owner and daughter of Pam, Tracy, has seen fit to raise the prices on EVERYTHING. Boarding, daycare, grooming, etc...
I am primarily a daycare customer, 2 times a week, and because of the new rate increases I can no longer afford to bring my dog to JLH. I tried endlessly to talk to Pam about the drastic and "out of nowhere" rate increases and was simply told "Sorry Ben, it's all Tracy"
I tried talking to Tracy and all she did was argue in defense of her staffing, avoiding at all cost any acknowledgement of my concerns as a customer of 2 years. She argues about other business related issues as well but in the end, Tracy seems to me, to have forgotten "CORE" business values.
My 2nd review of JLH is not to tell people to not go to JLH. Me? I personally would take my dog there again, but only if I really had no other choice. Very sad because I know my dog enjoyed JLH.
Tracy, I can only say this to JLH and yourself....
The Rules of Business:
1. Do not argue with the customer. The customer is always right.
2. When the customer is wrong, reference rule number 1