I am so late with this review, and I feel bad about it, because the owner/shoe repair man (Fred) could not have been nicer. I waltzed in there with 2 pairs of boots with a broken zipper, and while we were talking I mentioned that my new Zara winter coat's jacket had a zipper problem as well... He fixed my winter jacket on the spot, and he rushed to have the boot jobs done in a couple of days because I was heading to Montreal... I'm happy to report all three zippers are working great... And on an unrelated side note, Fred is hilarious and was very interesting and pleasant to speak with. This is my new go to guy!