Its true they don't care if you wait long. But its improved a lot since I first visited . I get a great haircut by Agnes every time. Blow dry and styling is mediocre though but for $40 who cares? I can trust her to cut just enough in the right places so when I wash my hair ( I have naturally wavy hair) it falls just right on its own no styling necessary. In my opinion that's the best haircut there is :D