Out of at least 30 drive-thru visits over the past year, I'd say 65% of the time, they mess-up my drive-they order, despite getting it right on the screen.
I'm sick & tired of it. It's the most convenient BK location for me, and obviously if I'm hitting the drive-thru it is because I'm in somewhat of a hurry, so by the time I unwrap one of my burgers & start to eat it, I'm about to get on I-15 & no time to turn around & go back to complain. Besides, at this point, if I did go back to complain, I'd create a scene by honestly calling them incompetent (due to the frequency they mess up my order).
Last week in the drive thru, I was at the window waiting for my food when the car that was in line ahead of me stopped & the woman got out & walked back to the window -- they messed her order up. She apologized to me, and said that they usually do mess up her order, which is why she always pulls ahead a little then stops to check her food.
Yesterday, not only did they leave cheese off the burgers that I ordered & paid for cheese on (& confirmed that cheese was listed on the electronic display when I placed the order), but they didn't even include any napkins in the bag. Usually they give me way too many napkins. I was really fed-up that they screwed up my order again so I was going to call the store, however they didn't include a receipt (nor did they ask if I wanted one, so I assumed they'd put one on or in the bag. This is yet another example of their $&%# inconsistency.
Usually when they mess up, it's not including cheese that I ordered & paid for, or I'll clearly say "no tomato" & they leave ketchup off instead, or there are still tomatoes on it.
These idiots want $15 an hour?! Sure, at times they work hard, but they don't pay attention, and they get away with it because the manager(s) & owner(s) & corporate management seem complacent.
With them charging 25 cents for a slice of American cheese, I figure they owe me about $20 by now for all the times I paid for cheese, & they left it off.
I go to other BKs occasionally & occasionally have messed-up orders, but this BK in St Rose Parkway near Henderson airport is the worst by far & even though it'll be a big inconvenience, I'll start going to a different one.