Had the worst customer experience this evening in the drive thru. To start, they don't have two of the items I asked for: chow mein and grilled chicken. When I asked why they don't have it, they told me the grill is broken and that I would have to wait for them to make a batch of chow mein. I asked how I could be compensated for my inconvenience and was told there is nothing they could do. When I got to the drive thru window I asked to speak with the manager and was shocked to hear that there was no manager on shift. I asked to speak with whomever was in charge and the girl blankly stared at me as if I was speaking a foreign language. Eventually another gal came up and said there was nothing they could do for me. I asked for both of their names and she gave me hers, Jael, but said she was unable to provide the other employees name. When I asked her why, she said she just couldn't. I drove away completely appalled and disappointed in my experience.