Over the years we have purchased furniture here for our house. The staff are friendly and if you have design questions, they will sit with you to go over your needs. They will tell you about each pieces' designer and origins of where it's made/built (if you ever wonder if it's from N. Carolina or China).
We had an odd experience in following through with the design suggestions, but once this got raised to other C&B staff they acted fast to rectify and make up for the service glitches.
We truly love our furniture and the quality of our pieces (shelf, coffee table, Colette bed and night stands). The prices are not the lowest, but you get quality and excellent staff service. One other thing to watch out for is if you have delivery and assembly at your home, keep an eye on the people who assemble it (the delivery ppl may be outsourced?). The person who assembled our bed took shortcuts, misaligned pieces, and left some 'extra' parts saying not all of it needed to be used. My husband eventually re-did it using all the components. We raised it again to the C&B staff and they apologized and acted to rectify it for us.
Overall, a good experience with the furniture and staff.