We went for lunch on a Sunday and we're seated immediately. Our server was attentive but not overbearing. The food came out quick, we got two personal 9" deep dish pizzas. I got the Lou and added pepperoni and it was fantastic. One thing that really was great...my wife dropped her fork as a busser was nearby. Hearing that, he came right over to ask if we needed a new one. In a lot of places, that person would have just kept on doing their thing. Kudos, Lou's!