For the second time Dollar has disappointed us by not honoring our reservations and having piss poor customer service both at the counter and on the phone.
Twice now we've made reservations only to have Dollar tell us that they don't have cars available. Both times this was accompanied by the message that we can come back the next morning and they might have a car then. The first time, we went to Alamo without a problem. This time we went to Budget. It's more expensive but at least you get a damn car. If you have the option to go with any other business, do it.