I am pleased with my used Honda. However, I did not have a pleasant experience in issues dealing with the remaining warranty that I already have on my vehicle. It appears that the finance manager, Mike Rodriguez is selling your remaining miles (that everyone already has on their vehicle) to a third party company, Fidelity Warranty Services. Mike claims to be "hooking you up", but really doesn't. Instead, he's selling us back a warranty we've already paid for to a third party that's already included on the car instead of letting us chose between an extended warranty from Honda. When I noticed it, I spoke with the finance director, Kimball Witkosky, he asked me how he can resolve the problem, then offered me a Honda Care warranty, I accepted. When I went in to sign for this extended warranty, Kimball sent out his general sales manager, Jimmy Slocum and a guy from Fidelity that tried to talk me out of something already offered to me by informing me of how Honda Care is really slow paying their repairs and how slow roadside assistance was compared with Fidelity. Wow! I've never heard anyone ever talk down the very products that they were selling. They also offered me a bribe for $200.00 to keep Fidelity, I declined! It's been three weeks now, and the only thing that these guys did was try to clean up their deceptive paperwork and tablet information. I guess they forgot that all calls were monitored and recorded when I first checked and confirmed all of this at Honda and Fidelity to find about what they were really doing. I also tried to speak with Kevin Bushey (General Manager) but he does nothing as well. Hopefully, Kevin when you read this, get off your ass and help me resolve the problem, as promised to me by Kimball Witkosky, instead of acting like the ringleader! Are you not getting involved because I'm an African-American female? Must I take this to the next level?
People, please check your Powertrain warranties from Honda West and beware of these con artists!