Very fast-food chain oriented. That being the case, customer service is a plus, you can always call in if you are unsatisfied with your meal. There is absolutely no consistency with their restaurants. Chicken shawarma should be made of chicken breast ONLY, not other parts! At their square one location i found bone in my shawarma!! Prices also differ from location to location. Portion sizes are not so great and chicken along with rice was quite bland compared to other more authentic shawarma joints.