I so wish I could write a good review here.....please.....please....please.....just based on the stuffed jalapeños....
Yeah...no and honestly I like HQ but something is wrong and it is called service. Let put it this way...the food is mediocure at best and as I stated before...the stuffed jalapeños are AMAZING. But seriously the service is TERRIBLE! Should I run thorough a few situations?
CASE 1: My wife, daughter, baby and I went to HQ for lunch. We ordered appetizers and our meals. By definition and appetizer is "a small dish of food or a drink taken before a meal." Keyword....before! Yes, the appetizers and our meal came out at the same time.....PET PEEVE OF MINE BY THE WAY. Oh wait...it gets better. The manager offers to take our food away and make us new meals after we finish our appetizers. Well, thats a waste and no...we have been here for 45 minutes....don't want to be longer.
Well, we ate and the food was eh as always but when the bill came there was no compensation, no apologies, nothing. So if you were willing to throw out 3 meals and make them over but your not willing to compensate us somehow for a major issue.....whats up with that?
CASE 2: So, we go to HQ another time and the asked for them to turn the NASCAR race on one of the TV's. They do! So after a hour of watching NASCAR and eating another table comes in and is loud as all sin. The old man asks them to turn the same TV I was watching to a basketball (no, the the badgers) game and they do.....like right in front of me as I am watching the race. Like...really? he could not watch on the other 7 TV's in his view? Well....their loss because we got up and left.
CASE 3: So we go to HQ on a non-sports day and without the kids. This time we sat in the bar area just because we could. Well, we sat....and sat some more. and.....drinks...nope...we sat. Finally I got up and ordered drinks form the bar and was told the wait staff would be right over........we sat and after 20 minutes they came and took our order. Well....they got the Jalapeño appetizer right. After a hour of waiting in a very non-crowded bar we got our food. A HOUR! Non-Sports day....hour.
Well, lets say this. I like the place...Oregon needs restaurants badly as they have almost NONE but holy lord....some service would be amazing! But...then again they do have great stuffed jalapeños.