Let me start with the positives - the staff and the location. You are close to everything and can walk a few blocks to get to resturants, the game, entertainment, etc. The Staff is wonderful - helpful, smiling, happy. The problems I have are 1) parking - conveniently located in the lot attached to the hotel yet no speficied hotel parking so you can spend 20 mins looking for a spot. 2) the room - was old, dated and needed an face-lift. Stains on the carpet, shower curtain that didn't fit and, worst of all, a bed that felt like 10,000 people had slept on it. Also, no cell coverage in the room - at all. This hotel might work for some, but I'm going to look for an alternative next time I'm in CLT.