*****THIS HAS TO BE THE WORST LOCATION WITH BAD SERVICE AND EMPLOYEES NOT KNOWING WHAT THEY'RE DOING!!!!
I would give it no star if there was an option! Take a few mins to read my story and you will certainly understand why!
I've always been a Chatime fan since it firstly opened and I have over 40ish + vicinity points at Chatime (that shows how much purchases I have and enjoy their drinks). But this time, it's just disappointment on disappointment which when I emailed Chatime afterwards stating to them about the issue, I got ignore multiple of times and didn't seem to care!!
Went to visit this location on a weekday around 3ish pm, there was 2 short lines already, one purposely stating bakery and coffees only and other one I assumed it was for Chatime drinks. There were only 2 customers in front of me. I waited in line for over 15 mins until my order was taken. They ONLY accept cash now since they don't have the machines set up yet.
I walked around the bakery, they're breads are more on the pricey side. However, there's different unique kinds of breads which you can't purchase elsewhere. They set up small baskets of sample bread so you can taste which one you like before buying. We took at least 30 mins walking around the small bakery side eating bread.
Since it's been over 30 mins and my order still wasn't ready yet, I decided to approach the cashier and ask. She seems confused to what she is doing and where my order is. I saw the 2 customers in front of me got their order already, but I'm still waiting after at least 4 customers get their orders. The cashier looked like in panic mode as there were over 7 drinks made sitting on the counter but she just didn't know who's order was who's and was TOTALLY lost. OH yea, her face turn paled and lost.
At this point she is just asking customers who stood around the counter what they ordered and just giving ready drinks to them. I saw her give a customer a drink which had a sticker with the matching number as my receipt and the customer took it, but it into her bag and told the cashier it's the wrong size! THEN WHY DON'T YOU ASK FOR THE DRINK BACK!!??! So she gave them my drink so I told her and all she did was go to the back and make me a new one. so 40 mins for a drink, not worth my time!
This new location is just really unorganized and their staff are not properly trained to work!
Not coming back again until they hire better people and improve this problem!