Great customer service, easy pick up. Drop off was amazing! I was 1/2 hour early before the store opened , but an employee had me checked in and returned in less than 5 minutes! This got me to work on time. Only complaint, was customer service said i could drop off the trailer after hours, but in store said No! So i had to keep it overnight, i barely slept thinking about it being stolen. Perhaps if they left a chain and padlock, i could return the trailer and put the key in the dropbox :)